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I feel like I need to first defuse any idea of antagonizing Americans themselves. The people are never to blame. This isn't a post criticizing the American people, it's criticizing the state of things that makes it impractical to have any sort of economical relation with the country if you are an average Joe like me.
Where do I come fromI come from a place where I believe regulation needs to be employed to protect the weaker party in any economic relation. If you don't agree with this probably this rant isn't for you.
I also come from Brazil, a country that, for better or worse, is arguably a strongly regulated market. For worse I guess because it makes all transactions that bit more bureaucratic, for better because I am sure to be able to buy something and have it too, without fear that corporations will swoop in and take away my rights after purchase.
The Consumer Defense Code is strong and mostly works, at least insofar as I needed to use it, and many issues can be resolved directly with companies via reclameaqui, which is a website that streamlines the communication with sellers to resolve problems without having to go to court.
So here are my biases laid out in advance.
Why am I writing thisI've been following Louis Rossmann's youtube channel for a while now, mostly because their tech repair videos are really interesting. And I really love cats. But lately I've seen many worrying videos in the channel about anti-consumer practices and I felt like I needed to vent.
You can ask why do I even care about these videos if I don't live in the US. Well, in a globalized world where we are steadily blurrying the lines that separate countries and nations (also for better and worse), there is really no such distinction. Sure when I buy services and pay for them in my local currency, I'm likely protected by local laws, and also in the case of Netflix I'm also restricted by geographical limitations, but that's not always the case, specially when purchasing software.
I've just came across this video where Louis explains what Reason studios did to screw over their customers by removing the option to activate older products that still work fine. I am also a musician in my spare time, mostly hobbyist, but I did purchase music production software before and I could just as easily have been a victim of such customer-hostile practices. I find it quire unsettling when laws, or lack thereof, of foreign country directly affects me.
Current state of thingsAll this points to a very clear trend, at least for me, that the US is openly an oligarchy. And this explains very well this trend of consumer-hostile practices.
If a country and its laws serve the nobility and the extremely wealthy, it'll work in favor of those, of maintaining their status and wealth. An oligarchy isn't a regime that is characterized by actively screwing over the common people. It doesn't need to be. All it needs is to give a free pass for those that maintain power and influence to do whatever they want in order to maximize their profits and expand their influence.
This is why all these anti-consumer practices are happening out in the open. Really... what are the chances that in the current administration a profitable company will be prosecuted by anti-consumer practices?
Given time, a liberal capitalist democracy with excessively weak regulations will eventually devolve into a plutocracy just because companies need to make money to appease investors at all costs. When they are out of ideas for innovation, or when innovation is just too risky, they will make their services worse, violate consumer protection laws if it makes them more competitive and make the consumer pay more for it, just because it looks good in a quarterly report -- which I guess won't be quarterly anymore because it's not looking too good lately.
A counter argumentThere is a point to be made that all these changes were made recently and that there was no reason not to buy American ten, fifteen years ago. And therefore this logic of not buying American isn't going to work because the same can happen anywhere else.
But I'd disagree. We can't and we don't need to be able to see the future to make informed decisions. Ten years ago there was no reason not to buy American. There is now and that's the end of it. If I start buying European and they start behaving like the US does now, then this rant will just as easily apply to them.
A good, informed decision doesn't require knowledge of the future. It just need to be grounded in solid contemporary facts, and the fact is there is no reason we can trust American companies anymore.
This rant also isn't to say that all American companies are trying to make the largest possible profit at the expense of their customers. There surely are legit businesses trying to be profitable at the same time as they care and protect their customers. Unfortunately these same theoretical companies are subjective to the current US economical ethos that exposes them to hostile takeovers and pressure from investors. This is why in an unregulated market that makes it that easy to screw customers over, even those that are honest good-working citizens can't really be trusted to run stable and responsible companies in the long run.
A moral imperativeThe TLDR is: if you can, don't buy American. I'm not buying it anymore if I can. There is little innovation to be had there, little protection to rely upon and to be honest little incentive to keep buying it, because the rest of the world is picking up relatively quickly, since all the wealth has had a negative impact in the incentive for the US industry to keep itself up to date.
Choosing not to buy American is a message. The message is simple. I don't need it. I would like to keep improving on things, keep working together and be part of flourishing global community. But I don't have to. I can make do with less feature-packed alternatives that will serve me longer term. I can do without all the wealth and shiny things, because honestly in a couple of decades time nobody will even remember it if the US keeps not paying attention to those that generate actual value to the world, the people. If you change your laws, if you can show that you are not out there to get my money at all costs, then we are back in business. Until them I'm not buying American anymore.
Nothing is too big that it can't be replaced.
CommentsIf you want to comment on this blog post, I invite you to follow the dicussions on Hackernews.
ResponsesSince the publication of this rant yesterday, it got quite a bit of traction in HN that I honestly wasn't expecting. Some very interesting debates, but I'd like to address two recurring themes that I feel wasn't properly developed in the first iteration of this publication.
Reason isn't an American companyI should have done a better job researching the company as it's a Swedish company. I am changing the wording in the paragraph that cites the company. It was intended to be just an anecdote of what prompted me to write this article, but I shouldn't have used it as an example of the current situation for consumer protection in America.
Reason is the sole example in the publicationIt isn't. It's just the only one that is directly mentioned here. There are several links to other articles that do a better job that I could ever do in cataloguing US companies that illustrate the points in the article. I suggest everyone reading this to open the articles linked in this publication.
Other companies in the world also apply anti-consumer practicesYes, and the point o this publication isn't to advocate for an all-out digital veganism. The rationale -- which I should have developed better, because now it feels like shooting an arrow and drawing a target afterwards -- is that if by choosing not to buy American products the US would be pressured to change it's laws in favor of protecting the consumer, this would ripple across the free world and actually change things.
Some examples cited include Samsung, Brother and Epson. I'd say if you don't want to buy from them, go for it. I'm ditching Samsung next time I'm buying a smartphone because they make it purposefully complicated to disable notifications for they built-in bloatware.
However I think the best you can achieve with ditching a company is making this specific company change its policies. It does very little with the widespread consumer-hostile stance companies have adopted.
Targeting instead the cultural and economic leader of the west has better chances of promoting changes that will ripple across all the markets that are influenced by the US. The US is undisputedly the wealthiest country. It has therefore the responsibility of setting the example for the rest of the world.
And in all seriousness, what is it that America can't take a little bit of hopefully constructive criticism? If it can't, I'm sorry to say, it's already doomed to fail, since this is in part of why empires fall.
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