I think all technical writers, at some point or another, feel the urge to base their work on something more systematic than “it’s just the way folks documented stuff since forever”. Toolkits and frameworks provide content types, which is immensely valuable when you know what you want to write, but starting from there is like buying a hammer without knowing that half of the work you’ll do is turning screws. As I find the lack of deeper conversation around this topic rather unsettling, I decided to contribute some verses.
In this episode, I talk with Fabrizio Ferri-Benedetti about moving beyond strictly following documentation frameworks to embrace strategic thinking, his Seven-Action Documentation model that priori...