Why are we so against service standards and assessments?
You’re not going to believe this but service standards and assessments are actually a *good* thing
Paul Craig recently wrote a blog post on the massive amount of compliance documentation his team produced to launch a small public website in a Canadian government department. It’s a must-read lens into the current shape of public sector tech work in Canada. We have a public service executive class that isn’t equipped to lead technology initiatives. We’ve got widespread adoption of digital government words, but not digital government implementation. And we’ve got a political class that is too busy with other things to care about the public service’s tech capacity. Let’s talk about it.
You’re not going to believe this but service standards and assessments are actually a *good* thing